Privacy Policy at 7u78

At 7u78, we are committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains in clear and formal terms what information we collect from you, how we use it, with whom we may share it, and the rights you hold over your own data. By accessing or using 7u78.bet, you agree to the practices described in this document.

This policy applies to all users of 7u78, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh. We handle all personal data responsibly and in accordance with applicable data protection principles.

1. Information We Collect

When you register an account, use our services, or contact our support team, 7u78 may collect the following categories of personal data:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for KYC verification.
• Contact information: email address, phone number, and physical address (city/district) within Bangladesh.
• Financial information: payment method details such as bKash account numbers, Nagad wallet IDs, Rocket numbers, and Upay account references — used solely to process deposits and withdrawals.
• Technical information: IP address, device type, operating system, browser type, session duration, and usage logs generated automatically during your visits.
• Behavioural data: game history, betting patterns, session activity, bonus usage, and transaction records related to your 7u78 account.

We collect only the information that is necessary to provide our services securely, comply with legal obligations, and improve your experience on the platform.

2. How We Use Your Information

The personal data we collect is used exclusively to operate, maintain, and improve 7u78 for our players. Specifically, we use your data for the following purposes:

• Account registration, verification, and ongoing management, including KYC compliance and age verification (players must be 21 years or older).
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard securely.
• Delivering customer support, resolving disputes, and responding to your enquiries via our official email channel.
• Monitoring platform activity to detect fraud, money laundering, underage gambling, and other prohibited behaviour in compliance with responsible gaming obligations.
• Personalising your gaming experience, recommending games such as cricket betting, slots, live casino, and fishing arcades based on your activity.
• Sending transactional communications, such as deposit confirmations, withdrawal notifications, and important account security alerts.

3. Data Sharing and Disclosure

7u78 does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. We treat your data as strictly confidential.

There are limited, clearly defined circumstances in which we may share your information with trusted third parties:

• Payment processors: we share the minimum financial data required for bKash, Nagad, Rocket, Upay, Visa, and Mastercard to complete your transactions securely.
• Legal and regulatory obligations: when required by applicable law, court order, or a competent authority, we may disclose your data to prevent fraud or uphold our legal duties.
• Technology and service providers: strictly vetted technical partners (such as hosting, analytics, and fraud-detection providers) who process data solely on our behalf and under binding confidentiality agreements.

4. Payment Data and Financial Security

When you make deposits or request withdrawals on 7u78 using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the financial credentials you provide are handled with the highest level of security. We do not store full card numbers or sensitive payment credentials on our own servers.

All payment transactions are processed through encrypted, PCI-compliant payment gateways. Transaction histories are retained for fraud-prevention, dispute-resolution, and legal compliance purposes, in accordance with standard data retention practices.

5. Cookies and Tracking Technologies

7u78 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect anonymised analytics data that helps us improve our platform.

We use the following categories of cookies:

• Strictly necessary cookies: required for core platform functions such as login sessions, account authentication, and security checks. These cannot be disabled.
• Analytics cookies: collect anonymised data about how players navigate 7u78, which pages receive the most visits, and how long users engage with game categories such as cricket betting and slots.
• Preference cookies: remember your language preference, display settings, and previously visited sections so your next session starts where you left off.

6. Data Retention

7u78 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, and financial reporting obligations.

Following the closure or deactivation of your account, we may retain certain records — such as transaction logs and identity-verification documents — for a period defined by applicable law. After this period, all personal data is securely deleted or anonymised.

7. Your Rights Over Your Data

As a user of 7u78, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data that 7u78 holds about you, along with information about how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right of erasure: subject to our legal and regulatory retention obligations, you may request that we delete your personal data from our systems.
• Right to restrict processing: in certain circumstances, you may ask us to temporarily or permanently stop processing your personal data.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before we can fulfil your request.

8. Data Security Measures

7u78 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, firewalled and access-controlled server environments, regular security audits, and strict internal access-control policies that limit employee access to personal data on a need-to-know basis.

While we take every reasonable precaution to safeguard your data, no internet-based service can guarantee absolute security. We encourage you to protect your 7u78 account by using a strong, unique password and by never sharing your login credentials with anyone.

9. Third-Party Links and Integrations

7u78 may reference or display content from trusted third-party partners, including game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. While we work only with established, reputable partners, please be aware that any external service you interact with independently is governed by its own privacy policy. 7u78 accepts no responsibility for the data practices of third-party services accessed outside our platform.

10. Children's Privacy (21+ Policy)

7u78 is a gambling platform strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under 21. If we become aware that we have inadvertently collected data from a person under 21, we will take immediate steps to delete that data. If you believe a minor has registered on 7u78, please notify us immediately at [email protected].

11. Changes to This Privacy Policy

7u78 reserves the right to update or amend this Privacy Policy at any time to reflect changes inour services, applicable law, or industry best practices. When material changes are made, we will update the 'Last Updated' date at the top of this page.

Your continued use of 7u78 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed of how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7u78 handles your personal data, please contact our dedicated support team. We are committed to addressing your enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24/7 Bangladesh Standard Time (BST, UTC+6).